3 Important Tips for Patient Satisfaction

November 28, 2016

Concierge medicine patients have indicated for years that they are happier after making the switch, but why is this? There are a few steps to take as a concierge physician that will ensure elevated patient satisfaction.

Consistent/Reliable Communication      

In a recent survey, 98% of people agreed that their physician had increased availability. This is arguably the most important point for patient satisfaction. Many people choose concierge medicine so that they are able to stay in communication with their physician, so it is important that they are able to reach you when needed. This includes answering messages promptly when left and following up regularly with patients

Detailed Visits

Patients have indicated that they were happier with concierge medicine due to the longer visit time. They felt that they were given more individual attention from the doctor, instead of he or she whisking off to 20 other patients. It is important to maintain a personable visit length for patients who have switched to a concierge model. Something as simple as sitting down with the patient during their visit can make a big difference. Studies have shown that if a physician sits down during an appointment, it actually feels like more time has been spent together.

Be Proactive

The personalization of concierge medicine is an attractive factor. With a smaller patient panel, doctors can reach out to their patients more frequently, in addition to the extra time that is spent on visits. Having more frequent visits with patients also enables physicians to predict and detect health issues before they potentially arise, and put them on a track of better health early. But the key factor is follow-up. You will set yourself apart, and set yourself up for referrals, when you take a few minutes out of your day to check in with patients. Set aside 20 minutes a day to check in and follow up on patients who were sick, haven’t been in for a while, or who may be dealing with chronic conditions.

Cypress is happy to help physicians all over migrate to the concierge model of medicine.